Privacy Policy

1. Information We Collect

god991 collects various types of information to provide, maintain, and improve our services, ensure platform security, comply with legal obligations, and deliver personalized experiences.

1.1 Personal Information

When you register an account on god991, we collect personal identification information including:

• Full legal name as it appears on your Indonesian National ID Card (KTP)
• Date of birth to verify you meet the minimum age requirement of 21 years
• Email address for account communications and security notifications
• Mobile phone number for account verification and two-factor authentication
• Residential address including city, province, and postal code
• KTP number and scanned copies of identity documents for KYC verification
• Selfie photograph holding your ID card for identity confirmation
• Bank account details or e-wallet information for deposits and withdrawals

1.2 Financial Information

To process transactions, we collect and securely store financial data including:

• Bank account numbers and names for BCA, BRI, BNI, Mandiri, and other Indonesian banks
• E-wallet account details for OVO, DANA, GoPay, ShopeePay, and LinkAja
• Transaction history including deposits, withdrawals, and bet placements
• Payment method verification documents such as bank statements or account screenshots

1.3 Technical and Usage Data

We automatically collect technical information when you access god991:

• IP address and geographic location to prevent fraud and comply with regional restrictions
• Device information including type, operating system, browser version, and screen resolution
• Browsing behavior such as pages visited, time spent on site, and click patterns
• Betting history including sports bets, casino games played, stakes, winnings, and losses
• Cookies and similar tracking technologies to enhance user experience and remember preferences
• Session duration and login timestamps for security monitoring

1.4 Communication Records

For quality assurance and dispute resolution, we retain records of:

• Live chat conversations with customer support agents
• Email correspondence regarding account issues, verification, or complaints
• Phone call recordings when you contact our support team (with prior notification)
• Feedback and survey responses submitted through the platform

2. How We Use Your Information

god991 uses collected information for legitimate business purposes to enhance your betting experience and maintain platform integrity.

2.1 Service Provision and Account Management

• Creating and maintaining your god991 account
• Processing deposits, withdrawals, and bet settlements
• Verifying your identity and age to comply with legal requirements
• Providing customer support and responding to inquiries
• Sending transactional notifications about account activity, deposits, and withdrawals

2.2 Security and Fraud Prevention

• Detecting and preventing fraudulent activities, money laundering, and bonus abuse
• Monitoring betting patterns to identify suspicious behavior or collusion
• Verifying payment method ownership to prevent unauthorized transactions
• Implementing security measures including two-factor authentication and IP verification
• Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations

2.3 Platform Improvement and Personalization

• Analyzing user behavior to optimize website performance and navigation
• Personalizing game recommendations based on your betting history and preferences
• Testing new features and conducting A/B testing to improve user experience
• Understanding demographic trends among Indonesian players to tailor content

2.4 Marketing and Promotional Communications

With your consent, god991 may use your contact information to:

• Send promotional offers, bonus announcements, and special event notifications
• Provide personalized bonus offers based on your betting activity
• Inform you about new games, features, or platform updates
• Invite you to participate in tournaments, competitions, or loyalty programs

You may opt out of marketing communications at any time through account settings or by contacting customer support. Transactional emails related to account security and withdrawals cannot be disabled.

3. Data Sharing and Disclosure

god991 does not sell or rent your personal information to third parties. However, we may share data in the following limited circumstances:

3.1 Service Providers and Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment processors to facilitate deposits and withdrawals through Indonesian banks and e-wallets
• KYC verification services to authenticate identity documents
• Game providers such as Pragmatic Play, Evolution Gaming, and Microgaming
• Cloud hosting providers for secure data storage and server infrastructure
• Customer support platforms to manage live chat and email communications

These service providers are contractually bound to protect your data and may only use it for the specific purposes we authorize.

3.2 Legal and Regulatory Obligations

god991 may disclose personal information when required by law or to:

• Comply with legal processes such as court orders, subpoenas, or regulatory investigations
• Cooperate with law enforcement agencies in investigating fraud or criminal activity
• Report suspicious transactions to financial intelligence units as required by AML/CTF laws
• Enforce our Terms & Conditions or protect god991's legal rights and property
• Prevent harm to users or the general public in emergency situations

3.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. You will be notified of any such transfer, and the new entity will be bound by this Privacy Policy unless you consent to a new policy.

4. Data Security Measures

god991 implements industry-leading security technologies and practices to protect your data from unauthorized access, disclosure, alteration, or destruction.

4.1 Technical Safeguards

• 256-Bit SSL Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology, the same standard used by banks worldwide.
• Secure Server Infrastructure: Data is stored on servers located in secure facilities with 24/7 monitoring, fire protection, and restricted physical access.
• Firewalls and Intrusion Detection: Advanced firewalls and intrusion detection systems monitor and block suspicious network activity in real-time.
• Regular Security Audits: Independent third-party security firms conduct penetration testing and vulnerability assessments to identify and remediate potential weaknesses.
• Data Encryption at Rest: Sensitive personal and financial data is encrypted when stored on our servers, rendering it unreadable to unauthorized parties.

4.2 Access Controls

• Personal data is accessible only to authorized god991 employees who require it to perform their job functions
• All staff members sign confidentiality agreements and receive regular data protection training
• Multi-factor authentication is required for employees accessing sensitive systems
• Access logs are maintained and regularly audited to detect unauthorized data access attempts

4.3 User Security Responsibilities

While god991 implements robust security measures, you also play a critical role in protecting your account:

• Choose a strong, unique password combining letters, numbers, and special characters
• Enable two-factor authentication (2FA) for an additional security layer
• Never share your login credentials with anyone, including friends or family
• Log out after each session, especially when using shared or public devices
• Be vigilant against phishing emails or fake websites impersonating god991
• Report any suspicious account activity to customer support immediately

5. Data Retention and Deletion

5.1 Retention Periods

god991 retains personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Data Type	Retention Period
Account registration data	Duration of account plus 5 years after closure
Transaction records (deposits/withdrawals)	7 years (AML/CTF legal requirement)
Betting history	5 years for audit and dispute resolution
KYC verification documents	5 years after account closure
Customer support communications	3 years after last interaction
Marketing consent records	Until consent is withdrawn, then deleted within 30 days

5.2 Account Deletion

You may request closure of your god991 account at any time by contacting customer support. Upon account closure:

• Your account will be deactivated, preventing further logins or transactions
• Any remaining balance (excluding bonus funds) will be returned to you
• Personal data will be anonymized or deleted in accordance with retention requirements
• Certain information may be retained as required by law for AML/CTF compliance, tax purposes, or ongoing legal proceedings

6. Your Privacy Rights

As a god991 user, you have the following rights regarding your personal data:

6.1 Right to Access

You may request a copy of all personal information god991 holds about you. We will provide this information in a commonly used electronic format within 30 days of your request.

6.2 Right to Rectification

If you believe any personal information we hold is inaccurate or incomplete, you may request corrections. You can update most information directly through your account settings.

6.3 Right to Erasure

You may request deletion of your personal data, subject to legal retention requirements. We cannot delete information that must be retained for regulatory compliance, fraud prevention, or legal proceedings.

6.4 Right to Object

You may object to processing of your personal data for marketing purposes at any time. You may also object to automated decision-making or profiling that significantly affects you.

6.5 Right to Data Portability

You may request transfer of your personal data to another service provider in a structured, machine-readable format where technically feasible.

7. Cookies and Tracking Technologies

god991 uses cookies, web beacons, and similar technologies to enhance user experience, analyze platform performance, and deliver personalized content.

7.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality including login sessions, shopping cart, and security features. These cannot be disabled.
• Performance Cookies: Collect anonymous data about how visitors use god991, helping us improve site navigation and performance.
• Functionality Cookies: Remember your preferences such as language, currency, and display settings to provide a personalized experience.
• Marketing Cookies: Track your browsing behavior to display relevant promotional offers and measure advertising campaign effectiveness.

7.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Note that disabling cookies may limit your ability to use certain features of god991.

8. International Data Transfers

god991 operates internationally, and your personal information may be transferred to, stored, and processed in countries outside Indonesia. We ensure that all international data transfers comply with applicable data protection laws and implement appropriate safeguards including:

• Standard contractual clauses approved by data protection authorities
• Ensuring recipients are certified under recognized data protection frameworks
• Conducting due diligence on third-party service providers' security practices

9. Children's Privacy

god991 services are strictly restricted to individuals aged 21 years and older. We do not knowingly collect personal information from anyone under 21. If we become aware that a minor has created an account, we will immediately suspend the account, delete all associated data, and forfeit any funds in compliance with our Terms & Conditions. Parents or guardians who believe their child has provided information to god991 should contact us immediately.

10. Changes to This Privacy Policy

god991 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated via email or prominent notice on the platform at least 30 days before taking effect. Your continued use of god991 after changes become effective constitutes acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or god991's data practices, please contact our Data Protection team:

• Email: [email protected]
• Live Chat: Available 24/7 on the website for immediate assistance
• Subject Line for Privacy Inquiries: "Privacy Policy Request" for faster processing

For additional information about god991's services, please visit our About Us page or consult our FAQ section. For terms governing your use of god991, refer to our Terms & Conditions.